Organizational learning for TQM through quality circles

Frances M. Hill (Senior Lecturer in the School of Management, the Queen’s University of Belfast, Belfast, Northern Ireland)

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 December 1996


Explains why companies wishing to make the transition to TQM must address the issue of organizational learning. Provides some evidence that quality circles (QCs) can facilitate organizational learning in the quality context. Discusses three theoretical stages of organizational learning, and demonstrates how QCs can assist organizations in progressing through the first two of these. Explores specific aspects of organizational learning relevant to TQM, which can be effected through the medium of QCs. Concludes that QCs could prove a useful vehicle for initiating some of the changes and attendant learning which the transition to TQM entails.



Hill, F. (1996), "Organizational learning for TQM through quality circles", The TQM Magazine, Vol. 8 No. 6, pp. 53-57.

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Copyright © 1996, MCB UP Limited

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