Japanese firms which long ago realized the importance of product quality have, over the last decade, been focusing on the broader issue of management quality as a way of increasing market share and profits. Management quality has traditionally been difficult to judge, and systematic ways of improving it difficult to implement. To overcome this dilemma, Yahagi Consultants Inc., in Tokyo, has come up with an approach called total integrated management (TIM). It consists of a comprehensive checklist, but no systematic implementation processes have been suggested. Aims to investigate the link between TIM and business process redesign and identify whether the latter methodology can be applied to implement TIM effectively.
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