Departmental purpose analysis

Dick O’Brien (Children’s Services Inspector, Cumbria Social Services Inspection Unit)
Susan Irving (Administrator, Cumbria Social Services Inspection Unit)

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 December 1996


Outlines the results of a departmental purpose analysis project undertaken with the administration section of Cumbria Social Service Inspection unit. The project compared the definitions of purpose and tasks perceived by administration staff with those of their main internal customers.



O’Brien, D. and Irving, S. (1996), "Departmental purpose analysis", The TQM Magazine, Vol. 8 No. 6, pp. 37-41.

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Copyright © 1996, MCB UP Limited

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