TY  - JOUR
AB  - Reports two contrasting complementary perspectives on the evolving quality tool kit. Offers, first, an approach to creative teamwork and organizational learning using enhanced tools that foster collaboration through shared space, and second, a theoretical framework called total performance management. Claims the total performance management approach provides a more effective context for applying tools already at our disposal, and that it is critical to building successful improvement programmes which deliver bottom‐line results to companies.
VL  - 8
IS  - 5
SN  - 0954-478X
DO  - 10.1108/09544789610146042
UR  - https://doi.org/10.1108/09544789610146042
AU  - Miyashiro Marc
PY  - 1996
Y1  - 1996/01/01
TI  - Inside the black bag
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 47
EP  - 50
Y2  - 2024/04/18
ER  -