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Key quality management practices of leading firms in Brazil: findings of a pilot‐study

T. Diana L.v.A. de Macedo‐Soares (T. Diana L.v.A. de Macedo‐Soares is Associate Professor of Pontifical Catholic University, Business Administration Department, Rio de Janeiro, Brazil)
Débora C. Lucas (Débora C. Lucas is Consultant, Financial Manager, APSIS Consultoria Empresarial S/C Ltda., Rio de Janeiro, Brazil)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 August 1996

1175

Abstract

Notes that quality management practices of leading firms have increasingly been considered benchmarks for other companies in quest of successful competitive technologies. Shares the most relevant findings of the authors’ study on key quality practices of leading firms in Brazil. Includes comparisons with results of research in the USA. Identifies socio‐cultural factors as a root‐cause for the difficulties of employing these practices effectively in Brazil. Recommends the development of innovative capabilities and cultural synergies, in the scope of the increasing associations with foreign firms, to overcome at least some of the difficulties at issue.

Keywords

Citation

de Macedo‐Soares, T.D.L.v.A. and Lucas, D.C. (1996), "Key quality management practices of leading firms in Brazil: findings of a pilot‐study", The TQM Magazine, Vol. 8 No. 4, pp. 55-70. https://doi.org/10.1108/09544789610125360

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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