Communicating change
Marc Miyashiro
(Marc Miyashiro is at The Council for Continuous Improvement (CCI), San Jose, USA)
2376
Abstract
Highlights the fact that communication plays a fundamental role in achieving continuous improvement in an organization. Uses two case studies, Lockheed Martin and Sun Microsystems, to illustrate the importance of information content and communication technology to provide the feedback needed to close the loop in the continuous improvement process.
Keywords
Citation
Miyashiro, M. (1996), "Communicating change", The TQM Magazine, Vol. 8 No. 4, pp. 45-48. https://doi.org/10.1108/09544789610125342
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited