TY  - JOUR
AB  - Discusses how short termism and downsizing respectively negate and disperse an organization’s knowledge base of past lessons. Stresses the importance of creating structures to capture memories which can help in evaluating proposals for the future. Highlights the usefulness of an ongoing assessment process, such as ISO 9000, for creating the shared experiences which form the building blocks or organizational memory. Presents two brief, illustrative case studies.
VL  - 8
IS  - 3
SN  - 0954-478X
DO  - 10.1108/09544789610118494
UR  - https://doi.org/10.1108/09544789610118494
AU  - Miyashiro Marc
PY  - 1996
Y1  - 1996/01/01
TI  - Maintaining organizational memories
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 61
EP  - 62
Y2  - 2024/09/22
ER  -