Maintaining organizational memories
Marc Miyashiro
(Marc Miyashiro is based at the Council for Continuous Improvement (CCI), San Jose, California, USA)
649
Abstract
Discusses how short termism and downsizing respectively negate and disperse an organization’s knowledge base of past lessons. Stresses the importance of creating structures to capture memories which can help in evaluating proposals for the future. Highlights the usefulness of an ongoing assessment process, such as ISO 9000, for creating the shared experiences which form the building blocks or organizational memory. Presents two brief, illustrative case studies.
Keywords
Citation
Miyashiro, M. (1996), "Maintaining organizational memories", The TQM Magazine, Vol. 8 No. 3, pp. 61-62. https://doi.org/10.1108/09544789610118494
Publisher
:MCB UP Ltd
Copyright © 1996, Company