History of the USACERL automated assessment tool
Abstract
Presents a case history of the development of the automated assessment tool (AAT) at the US Army Construction Engineering Research Laboratories (CERL). Describes how CERL, applying quality management principles, uses the AAT to gather information about people’s perceptions of an organization’s strengths and weaknesses in quality leadership, planning, resource application, customer care and organizational performance. Shows how such assessments also enhance employees’ knowledge of quality, and their personal integration and involvement in the organization.
Keywords
Citation
Chenier, R.P., Farrell, S.L. and Young, K.E. (1996), "History of the USACERL automated assessment tool", The TQM Magazine, Vol. 8 No. 3, pp. 46-53. https://doi.org/10.1108/09544789610118476
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited