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History of the USACERL automated assessment tool

Robert P. Chenier (Robert P. Chenier is Total Quality Contractor, Sine L. Farrell is Total Quality Co‐ordinator and Kathy E. Young Total Quality Contractor all at US Army Construction Engineering Research Laboratories, Champaign, Illinois, USA)
Sine L. Farrell (Sine L. Farrell is Total Quality Co‐ordinator and Kathy E. Young Total Quality Contractor all at US Army Construction Engineering Research Laboratories, Champaign, Illinois, USA)
Kathy E. Young (Kathy E. Young Total Quality Contractor all at US Army Construction Engineering Research Laboratories, Champaign, Illinois, USA)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 June 1996

278

Abstract

Presents a case history of the development of the automated assessment tool (AAT) at the US Army Construction Engineering Research Laboratories (CERL). Describes how CERL, applying quality management principles, uses the AAT to gather information about people’s perceptions of an organization’s strengths and weaknesses in quality leadership, planning, resource application, customer care and organizational performance. Shows how such assessments also enhance employees’ knowledge of quality, and their personal integration and involvement in the organization.

Keywords

Citation

Chenier, R.P., Farrell, S.L. and Young, K.E. (1996), "History of the USACERL automated assessment tool", The TQM Magazine, Vol. 8 No. 3, pp. 46-53. https://doi.org/10.1108/09544789610118476

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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