Do quality initiatives need management?
David Knights
(David Knights is Director of the Financial Services Research Centre within which the Financial Services Forum is located, and Darren McCabe is a Research Associate for the Financial Services Forum, both at the Manchester School of Management, UMIST. The Financial Services Forum comprises 25 major financial services companies collaborating with academics to pursue research and debate issues relevant to the industry. For more information please contact David Knights, FSRC, Manchester School of Management, UMIST, PO Box 88, M60 1QD)
Darren McCabe
(Darren McCabe is a Research Associate for the Financial Services Forum, both at the Manchester School of Management, UMIST. The Financial Services Forum comprises 25 major financial services companies collaborating with academics to pursue research and debate issues relevant to the industry. For more information please contact David Knights, FSRC, Manchester School of Management, UMIST, PO Box 88, M60 1QD.)
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Abstract
Presents the findings of a two‐year programme of questionnaire‐ and case study‐based research conducted during 1993‐1995. Argues that it is not enough for management to initiate problem solving, educate staff or attend quality steering committees in order to introduce quality initiatives successfully. Concludes that quality initiatives must be managed.
Keywords
Citation
Knights, D. and McCabe, D. (1996), "Do quality initiatives need management?", The TQM Magazine, Vol. 8 No. 3, pp. 24-26. https://doi.org/10.1108/09544789610118430
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited