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Perspectives on quality and productivity for competitive advantage

Marilyn M. Helms (Marilyn M. Helms is UC Foundation and George Lester Nation Professor of Management, University of Tennessee at Chattanooga, School of Business Administration, Chattanooga, Tennessee, USA)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 June 1996

4071

Abstract

Starts from the premiss that quality and productivity are important tools for organizations to use to achieve competitive advantage. Takes a strategic perspective from which to examine why productivity is important to the economy and to look at quality as an integral part of productivity improvement. Considers the forces which support productivity and quality as strategic weapons, including key organizational initiatives and processes. Presents tables which compare the past, present and future states of quality, productivity and manufacturing strategies. Concludes with a presentation of ways in which to implement and measure the success of productivity and quality strategies.

Keywords

Citation

Helms, M.M. (1996), "Perspectives on quality and productivity for competitive advantage", The TQM Magazine, Vol. 8 No. 3, pp. 5-10. https://doi.org/10.1108/09544789610118403

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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