TY  - JOUR
AB  - Attempts to define what is meant by sustaining total quality management (TQM) and identifies three key features: individual TQM elements, the overall process of improvement, and holding of the gains made. Suggests that the improvement efforts of an organization should be classified into these three features. Concludes that these three features will hopefully improve the diagnostic process and guide management in deciding on forms of action.
VL  - 8
IS  - 2
SN  - 0954-478X
DO  - 10.1108/09544789610114867
UR  - https://doi.org/10.1108/09544789610114867
AU  - Dale Barrie G.
PY  - 1996
Y1  - 1996/01/01
TI  - Sustaining a process of continuous improvement: definition and key factors
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 49
EP  - 51
Y2  - 2024/04/25
ER  -