Sustaining a process of continuous improvement: definition and key factors

Barrie G. Dale (Barrie G. Dale is at the Quality Management Centre, Manchester School of Management, UMIST, Manchester, UK)

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 April 1996


Attempts to define what is meant by sustaining total quality management (TQM) and identifies three key features: individual TQM elements, the overall process of improvement, and holding of the gains made. Suggests that the improvement efforts of an organization should be classified into these three features. Concludes that these three features will hopefully improve the diagnostic process and guide management in deciding on forms of action.



Dale, B. (1996), "Sustaining a process of continuous improvement: definition and key factors", The TQM Magazine, Vol. 8 No. 2, pp. 49-51.

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Copyright © 1996, MCB UP Limited

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