How managers defeat TQM

Samuel Feinberg (Samuel Feinberg is TQM Director, GEC Plessey Semiconductors Ltd, Cheney Manor, Swindon, Wiltshire, UK)

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 April 1996


States that resistance to TQM is a deliberate strategy of some managers and their resistance takes on many forms, depending on the status of the implementation programme. Describes and analyses the most common tactics to enable TQM practitioners to recognize and overcome the resistance and its pernicious effects on the rest of the organization.



Feinberg, S. (1996), "How managers defeat TQM", The TQM Magazine, Vol. 8 No. 2, pp. 7-10.

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Copyright © 1996, MCB UP Limited

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