Measuring processes for profit

Abstract

Presents a structured and radically new approach to SPC. Applied to measure any process within an organization. A hierarchy of charts creates ownership of the process, which ultimately measures success against “World‐class” standards. Adopted successfully by teams, vastly reduces the time to solve problems. In practice, showing over 30 per cent improvement in performance. Replaces the traditional approach to chart selection. Uses a filter process to define a simpler and more reliable method. Creates an opportunity to set realistic targets continually against process performance. Provides an ideal and effective technique to improving business performance through teamwork.

Citation

Cartwright, G. and Hogg, B. (1996), "Measuring processes for profit", The TQM Magazine, Vol. 8 No. 1, pp. 26-30. https://doi.org/10.1108/09544789610107234