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TQM’s impact on employee attitudes

Tor Guimaraes (Director of the Institute for Technology Management and holder of the J.E. Owen Chair of Excellence at Tennessee Technological University, Cookeville, Tennessee, USA)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 February 1996

5734

Abstract

Successful implementation of total quality management depends heavily on changes in employee attitudes and activities. But what is the impact of these changes on the employee, especially on employee turnover intentions? Describes empirical testing of several hypotheses which compare employee turnover intentions before and after the implementation of a TQM programme. Studies the differences revealed from a one‐company field test using 113 employees before TQM and a subset of 73 employees after TQM implementation. Results indicate significant improvements in role ambiguity, job satisfaction, job involvement, organizational commitment, and employee turnover intentions, but no significant changes in role conflict, task characteristics, and career satisfaction.

Keywords

Citation

Guimaraes, T. (1996), "TQM’s impact on employee attitudes", The TQM Magazine, Vol. 8 No. 1, pp. 20-25. https://doi.org/10.1108/09544789610107225

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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