TQM – learning from mistakes and getting it right second time
Bill Hollins
(Senior Lecturer at the London Management Centre, University of Westminster, London, UK.)
826
Abstract
Having failed with one TQ initiative, a container manufacturer realized that, to remain competitive, the implementation of quality improvements was essential. This programme was undertaken through the Teaching Company Scheme. The results of this waste reduction programme show the importance of communication, adequate finance, measurement, blueprinting and systems.
Keywords
Citation
Hollins, B. (1995), "TQM – learning from mistakes and getting it right second time", The TQM Magazine, Vol. 7 No. 4, pp. 18-22. https://doi.org/10.1108/09544789510092836
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited