Increasing involvement in self‐assessment: the Royal Mail approach
Denise Zaremba
(Unit Excellence Project
Manager at the Post Office Training and Development Group, Rugby, UK.)
Tim Crew
(Head of Management Processes, Royal Mail Quality Department, Milton Keynes, UK.)
1004
Abstract
Explains the Royal Mail approach to self‐assessment. An increasing number of companies are using a self‐assessment process at an organizational or business unit level, but this often has little impact at a local level. Describes how Royal Mail has increased involvement through unit self‐assessment.
Keywords
Citation
Zaremba, D. and Crew, T. (1995), "Increasing involvement in self‐assessment: the Royal Mail approach", The TQM Magazine, Vol. 7 No. 2, pp. 29-32. https://doi.org/10.1108/09544789510081081
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited