Designing quality partnerships
Tony Rounthwaite
(Leader of the Liberal Democrat Group on Northampton County Council. He undertakes consultancy and training work trading as “Quality Partnerships – Northampton”. He is the author of the Local Government Management Board’s User’s Guide to Multi‐agency Provision.)
Ian Shell
(Principal Lecturer in the Division of Manufacturing Operations Management, Newcastle Business School, Newcastle upon Tyne, UK.)
784
Abstract
Argues that the theory of TQM can be extended into an interorganizational perspective. Based on research aimed at establishing the extent to which TQM and “partnership” working can be used in conjunction to achieve collaborative advantage. Defines the objective and describes the design process used in pursuing the objective. Relates the design process to the extended gaps model of the service quality.
Keywords
Citation
Rounthwaite, T. and Shell, I. (1995), "Designing quality partnerships", The TQM Magazine, Vol. 7 No. 1, pp. 54-58. https://doi.org/10.1108/09544789510076942
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited