Manchester United – A Model Example of CQI in Action
Alison Johns
(Marketing Communications Officer, Hotel Catering &
Institutional Management Association, 191 Trinity Road, London SW17 7HN.
Tel: 081 672 4251)
956
Abstract
Reports on the Continuous Quality Improvement (CQI) Conference of April 1994. Manchester United is cited as a model for team building and CQI. The practice of teamwork, with commitment from top management, was a recurring theme. CQI means keeping fresh, investing new concepts and new methods of quality systems. It requires total commitment from the entire organization and putting trust in the workforce.
Keywords
Citation
Johns, A. (1994), "Manchester United – A Model Example of CQI in Action", The TQM Magazine, Vol. 6 No. 5, pp. 34-34. https://doi.org/10.1108/09544789410067970
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited