TQM Self‐assessment in the UK
Mark Finn
(Manager in Royal Mail North East)
Leslie J. Porter
(Prudential Lecturer in Business Improvement, European
Centre for TQM, University of Bradford Management Centre, Emm Lane,
Bradford BD9 4JL, UK. Tel: 0274 384314; Fax: 0274 384311.)
1334
Abstract
There is currently little published information about the use of total quality (TQ)‐based self‐assessment in the UK despite the increasing interest in the subject. Discusses the findings of a survey into the practice and benefits of self‐assessment to recognized models such as the European model for Total Quality Management and the Malcolm Baldrige National Quality Award model. Survey findings indicate that companies are increasingly using self‐assessment and that benefits from this approach are quickly realized.
Keywords
Citation
Finn, M. and Porter, L.J. (1994), "TQM Self‐assessment in the UK", The TQM Magazine, Vol. 6 No. 4, pp. 56-61. https://doi.org/10.1108/09544789410062821
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited