Operationalizing Total Quality: A Business Process Approach

Abstract

Every organization adopts a different approach to making steps towards total quality. Describes a number of variables which are consistent with successful progress down the road towards total quality. Presents observation and analysis of 28 organizations whose quality managers are participating in a qualification programme. Five levels of organizational progress towards total quality have been distinguished, ranging from level one (operational sub‐process improvement) to level five (total process reconception).

Citation

Peters, J. (1994), "Operationalizing Total Quality: A Business Process Approach", The TQM Magazine, Vol. 6 No. 4, pp. 29-33. https://doi.org/10.1108/09544789410062777