Brent’s Total Quality Programme
Abstract
Brent Council has been revolutionized over a period of four to five years, from a local authority characterized by scandal, incompetence and high taxation levels to one which has won awards and national recognition for quality services and quality performance. Records the change and examines the key element in the change process, Brent Council’s home‐grown total quality programme, with its emphasis on cascade training through quality facilitators.
Keywords
Citation
Walker, J. (1994), "Brent’s Total Quality Programme", The TQM Magazine, Vol. 6 No. 4, pp. 09-10. https://doi.org/10.1108/09544789410062704
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited