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Brent’s Total Quality Programme

John Walker (Director of Marketing and Communications, Brent Council, Wembley, UK.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 August 1994

245

Abstract

Brent Council has been revolutionized over a period of four to five years, from a local authority characterized by scandal, incompetence and high taxation levels to one which has won awards and national recognition for quality services and quality performance. Records the change and examines the key element in the change process, Brent Council’s home‐grown total quality programme, with its emphasis on cascade training through quality facilitators.

Keywords

Citation

Walker, J. (1994), "Brent’s Total Quality Programme", The TQM Magazine, Vol. 6 No. 4, pp. 09-10. https://doi.org/10.1108/09544789410062704

Publisher

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MCB UP Ltd

Copyright © 1994, MCB UP Limited

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