Approaches to Quality
Philippa Collins
(Consultant for SCOT Innovation and Development Ltd, and
lectures on Quality and Integrated Management at Heriot‐Watt University.
Tel: 0896 753351; Fax: 0896 7558965.)
2323
Abstract
Definitions of quality are contradictory and often misunderstood. Rather than rely on gurus or consultants, practitioners should remember the aim of quality: to produce good products, services and good management. By implementing new ways of managing, organizations can achieve the desired results. Reliance on methodologies will not.
Keywords
Citation
Collins, P. (1994), "Approaches to Quality", The TQM Magazine, Vol. 6 No. 3, pp. 39-43. https://doi.org/10.1108/09544789410057881
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited