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Total Quality and the Human Resource Professional

Paul Herbig (Professor of Marketing at the College of Commerce and Business Administration, Jacksonville State University, Jacksonville, Alabama)
Fred Palumbo (Professor of Marketing in the School of Business, Yeshiva University, New York)
Bradley S. O’Hara (Assistant Professor in the Department of Marketing and Finance, Southeastern Louisiana University, Hammond, Louisiana, USA)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1994

722

Abstract

Interest in the total quality (TQ) concept has been gaining considerable momentum within North America. Total quality, which is founded on the belief that organizations can succeed by meeting the needs of their customers, traditionally has been a concern of line management. However, specialists in the area of human and industrial relations have been espousing some of the concepts touted by total quality converts for many years. Participation by these individuals in the implementation of a total quality approach can only help in this regard.

Keywords

Citation

Herbig, P., Palumbo, F. and O’Hara, B.S. (1994), "Total Quality and the Human Resource Professional", The TQM Magazine, Vol. 6 No. 2, pp. 33-36. https://doi.org/10.1108/09544789410054000

Publisher

:

MCB UP Ltd

Copyright © 1994, MCB UP Limited

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