To read the full version of this content please select one of the options below:

Sowing the seeds of change

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 June 1992

Abstract

Examines the adoption of TQM by SGS‐Thomson, which first created a semiconductor user reliability evaluation (SURE) quality policy in the late 1970s. Charts the development of statistical process control (SPC) steering committees and the introduction of failure mode effect analysis (FMEA); covers the publication of corporate standards for quality, manufacturing and service; looks at the suggestion schemes launched at each site. Summarizes the SGS‐Thomson quality journey as of 1991, when the organization formally recognised the need to become a TQM company; includes the problems incurred and the lessons learned.

Keywords

Citation

Duffin, M. (1992), "Sowing the seeds of change", The TQM Magazine, Vol. 4 No. 6. https://doi.org/10.1108/09544789210034752

Publisher

:

MCB UP Ltd

Copyright © 1992, MCB UP Limited