Reports on the creation of the Northern Ireland Quality Centre, established to improve the standard of the business community, exchange information on TQM and reward companies for their improvements. The centre provides extensive resources and advice for companies implementing TQM, or those that are interested in finding out more about it. It also organises the Northern Ireland Quality Awards, using the Baldrige Award as a base for its model. Covers one of the companies that was an award winner in 1992, looking at the quality programme which it implemented.
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