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Wall to wall commitment

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 May 1992

Abstract

Examines the commitment of Milliken Contract Carpets in the United Kingdom to improve the quality of product and service as perceived by the customer. Describes the background to the adoption of TQM by the parent company, which has defined its approach as “pursuit of excellence”, and which constantly strives to improve quality by benchmarking competitors and by Training managers. Reports on its uses of process improvement teams, customer action teams and supplier action teams which work together to improve quality throughout the organization.

Keywords

Citation

Williams, M. (1992), "Wall to wall commitment", The TQM Magazine, Vol. 4 No. 5. https://doi.org/10.1108/09544789210034626

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited