Visions for the future

Abstract

Offers the authors′ predictions of how TQM will develop in the near future: states that an increased number of quality key figures will be presented at board meetings; predicts an increase in public access to comparisons of company quality; believes there will be a rise in numbers of ISO 9000 certified companies in the service and public sectors; contends that quality will become integrated into management systems, including reward schemes and employee evaluation appraisals.

Citation

Lund, K. and Thomsen, C. (1992), "Visions for the future", The TQM Magazine, Vol. 4 No. 5. https://doi.org/10.1108/09544789210034617