Visions for the future
Article publication date: 1 May 1992
Offers the authors′ predictions of how TQM will develop in the near future: states that an increased number of quality key figures will be presented at board meetings; predicts an increase in public access to comparisons of company quality; believes there will be a rise in numbers of ISO 9000 certified companies in the service and public sectors; contends that quality will become integrated into management systems, including reward schemes and employee evaluation appraisals.
Lund, K. and Thomsen, C. (1992), "Visions for the future", The TQM Magazine, Vol. 4 No. 5. https://doi.org/10.1108/09544789210034617
MCB UP Ltd
Copyright © 1992, MCB UP Limited