TY - JOUR AB - Analyses the use of compensation systems and the signals that they give out to employees. Suggests that they may often get mixed messages about the system′s intentions and objectives. Examines the case of performance‐related pay, which a recent survey found did not help create sustained high performance, but in fact could in some cases be demotivating. Provides another example of “mixed messages” ‐ the high pay awards often received by top management, especially when their employees receive none, or are even made unemployed. VL - 4 IS - 5 SN - 0954-478X DO - 10.1108/09544789210034536 UR - https://doi.org/10.1108/09544789210034536 AU - Ashton Chris PY - 1992 Y1 - 1992/01/01 TI - Sending out the right signals T2 - The TQM Magazine PB - MCB UP Ltd Y2 - 2024/04/20 ER -