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No eulogies for TQM

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 May 1992

186

Abstract

States that the TQM approach to quality is going out of fashion, takes as evidence of this the fact that examiners for the Baldrige Award are looking for evidence of customer focus and effective leadership rather than merely a rigid application of TQM methods. Compares the decline of TQM to that experienced by management by objectives in the past.

Keywords

Citation

Albrecht, K. (1992), "No eulogies for TQM", The TQM Magazine, Vol. 4 No. 5. https://doi.org/10.1108/09544789210034491

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited

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