No eulogies for TQM

Abstract

States that the TQM approach to quality is going out of fashion, takes as evidence of this the fact that examiners for the Baldrige Award are looking for evidence of customer focus and effective leadership rather than merely a rigid application of TQM methods. Compares the decline of TQM to that experienced by management by objectives in the past.

Citation

Albrecht, K. (1992), "No eulogies for TQM", The TQM Magazine, Vol. 4 No. 5. https://doi.org/10.1108/09544789210034491