TY  - JOUR
AB  - Explores some of the misconceptions surrounding benchmarking, examining what benchmarking is not, before examining what it is. Answers many of the frequently asked questions about benchmarking. Lists four main ways of finding best practice: internal, competitor, functional and generic benchmarking.
VL  - 4
IS  - 3
SN  - 0954-478X
DO  - 10.1108/09544789210034383
UR  - https://doi.org/10.1108/09544789210034383
AU  - Hollings Lyn
PY  - 1992
Y1  - 1992/01/01
TI  - Clearing up the confusion
T2  - The TQM Magazine
PB  - MCB UP Ltd
Y2  - 2024/09/25
ER  -