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Holding the gains

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 March 1992

Abstract

Highlights ways in which companies can measure the performance of their TQM programmes. Warns that in order to avoid a fall‐off in enthusiasm for TQM, managers need to keep a constant eye open and constantly stimulate interest. Suggests that one way of showing evidence of improvement so far, and motivating employees further, is by benchmarking.

Keywords

Citation

Davies, P. (1992), "Holding the gains", The TQM Magazine, Vol. 4 No. 3. https://doi.org/10.1108/09544789210034347

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited