Holding the gains

Abstract

Highlights ways in which companies can measure the performance of their TQM programmes. Warns that in order to avoid a fall‐off in enthusiasm for TQM, managers need to keep a constant eye open and constantly stimulate interest. Suggests that one way of showing evidence of improvement so far, and motivating employees further, is by benchmarking.

Citation

Davies, P. (1992), "Holding the gains", The TQM Magazine, Vol. 4 No. 3. https://doi.org/10.1108/09544789210034347