Spotlights the problem of increases in administration brought about by more widespread certification to the ISO 9000 and BS 5750 standards. Introduces a quality records management system that has been designed to solve the problem of “administrative overload”, however, it also collects and collates data in several categories to provide accessible records on different subjects. Presents two case studies of businesses that are currently using the system and examines how each benefits from the features on offer.
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