TY  - JOUR
AB  - Aims to show how collecting the costs of quality can change the way in which management perceives what is happening in an organization. Defines what cost of quality means. Explains how to establish the cost of quality in all areas of the business, from customer complaints to production yield, capital projects and process control. Concludes that the value of cost of quality evaluations is the challenge it provides to existing attitudes by comparing existing practices against perfection.
VL  - 4
IS  - 2
SN  - 0954-478X
DO  - 10.1108/09544789210034293
UR  - https://doi.org/10.1108/09544789210034293
AU  - Lacey Phil
PY  - 1992
Y1  - 1992/01/01
TI  - Discovering hidden truths
T2  - The TQM Magazine
PB  - MCB UP Ltd
Y2  - 2024/05/07
ER  -