TY - JOUR AB - Reports on how one company transformed its performance over a period of nine years by its use of quality costing and quality control techniques. Concentrates mainly on the company′s evaluation of warranty costs and on the implementation of a manufacturing resource planning programme. VL - 4 IS - 2 SN - 0954-478X DO - 10.1108/09544789210034275 UR - https://doi.org/10.1108/09544789210034275 AU - Knock Allan PY - 1992 Y1 - 1992/01/01 TI - Information holds the key T2 - The TQM Magazine PB - MCB UP Ltd Y2 - 2024/03/29 ER -