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Information holds the key

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 February 1992

Abstract

Reports on how one company transformed its performance over a period of nine years by its use of quality costing and quality control techniques. Concentrates mainly on the company′s evaluation of warranty costs and on the implementation of a manufacturing resource planning programme.

Keywords

Citation

Knock, A. (1992), "Information holds the key", The TQM Magazine, Vol. 4 No. 2. https://doi.org/10.1108/09544789210034275

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited