Information holds the key

Abstract

Reports on how one company transformed its performance over a period of nine years by its use of quality costing and quality control techniques. Concentrates mainly on the company′s evaluation of warranty costs and on the implementation of a manufacturing resource planning programme.

Citation

Knock, A. (1992), "Information holds the key", The TQM Magazine, Vol. 4 No. 2. https://doi.org/10.1108/09544789210034275