Looks at the changes that have been brought about in the role of purchasing departments by the advent of TQM. Explains why the purchasing function must be involved in TQM from the outset, as the quality of the raw materials or parts inevitably affects the quality of the end result. Claims that the move towards flexible manufacturing places even more emphasis on the need for purchasing to be a part of the TQM programme, forming a relationship with suppliers whereby goods are delivered just‐in‐time. Describes the changes which need to be made in order that purchasing can better support the TQM programme.
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