On the right track

Abstract

Examines the quality programme initiated by freight train company Southern Pacific Lines in order to become more competitive. Chronicles the design, introduction and implementation of their quality initiative. Looks at the measures taken to improve on problem areas and at the importance of Training and education in implementing the quality programme.

Citation

Delsanter, J.M. (1992), "On the right track", The TQM Magazine, Vol. 4 No. 1. https://doi.org/10.1108/09544789210034158