TY  - JOUR
AB  - Draws on the results of recent Surveys which highlight the need for clear vision and sustained top management commitment in culture change. Suggests that in order to gain the necessary skills, management should adopt more of the attitudes, approaches, tools and techniques that have transformed management performance in benchmark companies. Uses the case of Rank Xerox to illustrate how a quality culture might be created.
VL  - 4
IS  - 1
SN  - 0954-478X
DO  - 10.1108/09544789210034121
UR  - https://doi.org/10.1108/09544789210034121
AU  - Coulson‐Thomas Colin J.
PY  - 1992
Y1  - 1992/01/01
TI  - Surveying the scene
T2  - The TQM Magazine
PB  - MCB UP Ltd
Y2  - 2024/04/20
ER  -