Favourable recipe

Abstract

Presents an analysis of a recent survey in The TQM Magazine entitled “Total Quality ‐ the formula for success”. States that companies which successfully practice TQM share the following characteristics: an emphasis on tangible results; an insistence on performance measurement; an integrated programme; and clear commitment from top management. Goes into greater detail in each of these four areas.

Citation

Cottrell, J. (1992), "Favourable recipe", The TQM Magazine, Vol. 4 No. 1. https://doi.org/10.1108/09544789210034103