To read the full version of this content please select one of the options below:

Baldrige Winners

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 January 1992

Abstract

Profiles the winners of the 1991 Malcolm Baldrige National Quality Award, all of which were electronics firms and had another point in common, that of focusing on customer satisfaction. Defines the dominant factors for each company′s success in the field of quality. Summarises the criteria used by Baldridge examiners in seven areas of the business: leadership, information and analysis, strategic quality planning, human resources utilization, quality assurance, quality results and finally customer satisfaction.

Keywords

Citation

Delsanter, J.M. (1992), "Baldrige Winners", The TQM Magazine, Vol. 4 No. 1. https://doi.org/10.1108/09544789210034095

Publisher

:

MCB UP Ltd

Copyright © 1992, MCB UP Limited