TY  - JOUR
AB  - Examines the results of a US report exploring communication methods used by companies who have implemented a company‐wide quality programme to improve efficiency. Offers statistics showing the effectiveness or otherwise of various communication tools used among employees, such as company‐wide meetings, and presents a ten‐point quality communications checklist. Concludes that good quality communication can speed up the process of a quality improvement programme and maximise the use of money spent on employee training. Also says that after about three years investment in a TQM programme, enthusiasm may wane so it is important to increase good communication. The result should be a new surge of enthusiasm.
VL  - 3
IS  - 5
SN  - 0954-478X
DO  - 10.1108/09544789110032304
UR  - https://doi.org/10.1108/09544789110032304
AU  - Roy Stephen
PY  - 1991
Y1  - 1991/01/01
TI  - Getting the message across
T2  - The TQM Magazine
PB  - MCB UP Ltd
Y2  - 2024/04/25
ER  -