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Controlling the paperwork

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1991

Abstract

Details the experience of Anglian Windows, which has installed successfully a quality records management system. Highlights the major problem areas and how they were addressed. Describes the QRMS modules involved, particularly calibaration and management, quality costs and supplier records. Show how instant appraisal of deliveries from each supplier can be made, recorded and tabulated for ease of analysis, converting a “culture of detection” into a “culture of prevention”. Concludes that Anglian Windows is now in a stronger position when dealing with suppliers thanks to more effective integration of quality management functions.

Keywords

Citation

Moore, G. (1991), "Controlling the paperwork", The TQM Magazine, Vol. 3 No. 4. https://doi.org/10.1108/09544789110032250

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited