Details the experience of Anglian Windows, which has installed successfully a quality records management system. Highlights the major problem areas and how they were addressed. Describes the QRMS modules involved, particularly calibaration and management, quality costs and supplier records. Show how instant appraisal of deliveries from each supplier can be made, recorded and tabulated for ease of analysis, converting a “culture of detection” into a “culture of prevention”. Concludes that Anglian Windows is now in a stronger position when dealing with suppliers thanks to more effective integration of quality management functions.
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