To read the full version of this content please select one of the options below:

Managing Information

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1991

Abstract

Argues that the amount and complexity of paperwork is increasing, yet investment in replacing manual record‐keeping systems is often a low priority. Highlights the experience of Presswork (Metals) Ltd, which has invested in IT as part of an integrated TQM strategy. Quotes senior managers and charts the progress of the company′s TQM approach, including employee involvement, training and customer/supplier relationships. Concludes that what the company is doing is nothing new, but simply adopting to best advantage the benefits of IT.

Keywords

Citation

Lee‐Mortimer, A. (1991), "Managing Information", The TQM Magazine, Vol. 3 No. 4. https://doi.org/10.1108/09544789110032232

Publisher

:

MCB UP Ltd

Copyright © 1991, MCB UP Limited