TY - JOUR AB - Details the increasing reliance on IT within organisations and its relationship to “world‐class quality”. Suggests IT is used to help automate tasks but can play a vital role in human resource management. Examines how IT can be used to help recruit and retain employees by matching their skills to the appropriate job, beyond simply record‐keeping. Highlights ways a personnel system can be used to advantage in mapping out careers, health and safety and performance. VL - 3 IS - 4 SN - 0954-478X DO - 10.1108/09544789110032197 UR - https://doi.org/10.1108/09544789110032197 AU - Long Peter PY - 1991 Y1 - 1991/01/01 TI - A personnel approach T2 - The TQM Magazine PB - MCB UP Ltd Y2 - 2024/04/26 ER -