TY  - JOUR
AB  - Suggests the pace of change in information technology is such that the needs of the customer are rarely uppermost when system decisions are taken. Highlights the benefits of applying quality methods to software system analysis and design. Stresses the need for a suitable TQM model for IT, the importance of obtaining commitment from senior management and examines how to obtain a quality service from IT, quoting examples from IT managers to illustrate the problems.
VL  - 3
IS  - 4
SN  - 0954-478X
DO  - 10.1108/09544789110032188
UR  - https://doi.org/10.1108/09544789110032188
AU  - Tarlton Dick
PY  - 1991
Y1  - 1991/01/01
TI  - Supplying the customer
T2  - The TQM Magazine
PB  - MCB UP Ltd
Y2  - 2024/04/23
ER  -