A healthy commitment

Abstract

In‐depth example of how TQM at a hospital in Memphis, Tennessee has reduced costs, decreased occupancy rates and generally improved efficiency and quality. Explores the possibilities of well‐defined TQM in the health care sector, highlighting the need for education, motivation and good communications and the success it has brought to this particular hospital.

Citation

Varian, T. (1991), "A healthy commitment", The TQM Magazine, Vol. 3 No. 3. https://doi.org/10.1108/09544789110032124