Company Quality Assessments

Abstract

First of a two‐part series. Examines current schemes for self‐assessment and their limitations. Proposes a new method of measuring organisational excellence and continous improvement. Suggests what is needed is an “assessment model” of the company′s quality goals and results, created and analysed through surveys and measurement.

Citation

Conti, T. (1991), "Company Quality Assessments", The TQM Magazine, Vol. 3 No. 3. https://doi.org/10.1108/09544789110032115