What does the future hold?
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Abstract
Proposes that having a TQM process under way is not, in itself, sufficient. Explores three stages: survival, prevention and continuous improvement, that most companies experience when adopting TQM. Suggests that TQM exponents cannot plan successfully beyond their immediate horizons and that the real lessons are to keep learning, do not give up and understand the scale of the task.
Keywords
Citation
Davies, P. (1991), "What does the future hold?", The TQM Magazine, Vol. 3 No. 3. https://doi.org/10.1108/09544789110032070
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited